As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Frequently Asked Questions

How fast is shipping?

We ship your order within 1-2 business days and deliver with USPS Ground Advantage shipping. We have expedited options available for an additional cost.
What payment methods do you take?

We accept Zelle, Venmo and CashApp and Credit Cards.
Do you ship internationally?

At this time, we do not ship internationally.
Can I return a product?

Due to the nature of our products, returns are not accepted after delivery. However, if your order arrives damaged, contains the wrong item, or is missing an item, please contact our support team within 7 days of delivery so we can review and resolve the issue.

Orders may be canceled for a full refund prior to processing and shipment. Once an order has shipped, it cannot be canceled.

If a package is lost in transit, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to investigate and determine an appropriate resolution.

Any approved replacements, store credits, or refunds will be issued at the discretion of GROOV BIOSCIENCE following review of the reported issue and supporting documentation.
Do you give reconstitution advice?

No, because we are for research purposes only, we do not give any dosing or reconstitution information.

Can I cancel my order before it ships?

Orders may be canceled for a full refund if the cancellation request is received before the order has been processed and shipped. Once an order has shipped, it cannot be canceled.
Will you replace a missing package?

If a package is lost in transit, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to investigate and determine the appropriate resolution.
What if my items are damaged when they get to me?

If you receive a damaged product, an incorrect item, or if an item is missing from your order, please contact our support team within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the package and product (if applicable)

Upon review, we may provide a replacement, store credit, or refund at our discretion.